Shipping Policy

With the desire to create added value for products when customers order on the website, Hoang Sa Viet Company would like to send customers the shipping policy. Before ordering, customers please fully grasp the information below.

✅ Scope of Application

Shipping policy applies to customers who have purchased through the following channels:

• Website: https://hsve.vn/
• Hotline: 0866.31.44.66

✅ Applicable Form

✔ Payment methods

There are two payment methods that customers can apply after purchasing.

ShipCod: a shipping method delivered directly to customers, after customers receive and check the product, pay immediately to the shipping party.
Bank transfer: Hoang Sa Viet provides bank transfer for customers who are not convenient to pay cash directly (ShipCod).

✔ Shipping fee

Shipping fees apply to the entire order and are transported by a third party.

• For orders within Saigon city: shipping fee is 30,000 VND
• For provincial orders, a support fee of only VND 50,000 / order applies.

✔ Delivery time

• Delivery time will be from 1-5 days depending on shipping distance.
• Delivery times may be slower than expected for a number of reasons:
• Customer is not home, customer address is incorrect, staff cannot contact customer.
• If for any reason on Hoang Sa Viet side, we will contact the customer.
• If the customer does not receive the goods after the delivery time, please contact Hoang Sa Viet Event via hotline 0978.672.682 for the fastest support.

✅ Responsibility for Goods

• -The shipping unit is responsible for providing cargo documents during the delivery process.

  - hsve.vn is responsible for providing complete and accurate documents related to goods to the logistics service provider and the consignee.

  - All orders are pre-packed and ready for shipping, sealed by hsve.vn3

  - The shipping unit will only be responsible for transporting goods according to the "Original packaging" principle, providing documents such as delivery notes containing information such as: Recipient information (Including: Recipient name, phone number and address, name of goods).

  - The shipping unit has the right and responsibility to provide invoices to state management agencies upon request.

  - On the packaging of all orders there is information: Recipient's name, phone number and recipient's address.

  - To ensure the safety of the goods, hsve.vn will send a valid Sales Receipt of the product in the parcel (if any). After the customer confirms, hsve.vn will issue an electronic invoice and send it to the email provided by the customer.

  - Financial invoices or sales receipts are the basis to support the complaint handling process such as: determining the market value of goods, ensuring valid circulation of goods, etc.

✅ Commitment

Hoang Sa Viet commits that the delivered goods are exactly the same as on the website in both quality and appearance.

Inspection policy:

When receiving the goods, you have the right to ask the delivery staff to open and check before receiving the goods.

In case the seller delivers the wrong product, you have the right to return the order and not pay.

In case you have paid in advance but the order is incorrect, you can request a refund or a new order as ordered.

In case of request for refund or exchange, please contact us via Email: hienpham@hoangsaviet.com or phone number 0866314466, we are committed to resolving all your requests.